Privacy Policy

Privacy Policy

This privacy policy describes how Ocibel collects, uses, and protects your personal data when you use the website www.ocibel.com.

1. Data Controller

The personal data collected is processed by the company SARL Sublinel Cosmétique (Ocibel), whose contact details are provided in the website's legal notices.

2. Data Collected

We collect several categories of data:

  • Identification data: name, first name, postal address, email address, phone number.
  • Payment data: processed exclusively by our certified payment service providers (PayPal, Alma, Shop Pay, SystemPay, Apple Pay). Ocibel never has access to your bank details.
  • Order data: products purchased, order amount, delivery method, billing information.
  • Browsing data: IP address, cookies, pages viewed, preferences.
  • Data related to the newsletter (if you have voluntarily signed up).

3. Purposes of Processing

Your data is collected for the following purposes:

  • Processing and delivering your orders.
  • Providing customer service.
  • Processing payments and preventing fraud.
  • Sending promotional offers and newsletters (if you have consented).
  • Improving the user experience and analyzing browsing statistics.

4. Data Recipients

Your data may only be shared with service providers necessary for the proper processing of your orders:

  • The Shopify platform (e-commerce website hosting and management).
  • Shipping carriers (e.g., Mondial Relay, FedEx, Colissimo).
  • Payment service providers (PayPal, Alma, SystemPay, Shop Pay, Apple Pay).
  • Email marketing providers (newsletters).

No data is sold to third parties.

5. Data Retention

  • Customer data: retained for the duration of the business relationship and then archived for 5 years to comply with legal obligations.
  • Billing data: 10 years (accounting obligation).
  • Browsing data and cookies: maximum 13 months.

6. User Rights

In accordance with the GDPR, you have the following rights:

  • The right to access and rectify your data.
  • The right to erasure ("right to be forgotten").
  • The right to object to and restrict processing.
  • The right to data portability.

To exercise your rights, contact us at: contact@ocibel.com.

7. Security

Ocibel implements all necessary technical and organizational measures to protect your data (SSL encryption, secure servers, PCI-DSS certified service providers).

8. Cookies

The website uses cookies to facilitate browsing, analyze traffic, and personalize the user experience. You can manage your cookie preferences directly in your browser. For more information, please see our cookie policy.

9. Mediation and Complaints

In the event of a dispute regarding the use of your personal data, you may contact the CNIL (www.cnil.fr) or an appropriate mediator.

10. Updates

This privacy policy may be updated at any time. The update date will always be indicated at the top of the page.